Shipping Policy
Delivery of the goods
The delivery of the goods to your home is considered a separate service contract, separate from your contract for the purchase of the goods with Oceanic Saunas SL.
Delivery can be made by one or more carriers.
Your order will be sent in its entirety. If any items were to be missing, the order would be placed on hold for shipment until the items were fully available.
Oceanic can send the packages separately, if the shipping costs corresponding to the different shipments are paid by the customer.
Any change of delivery address after despatch of your parcel, it will be remitted to the delivery company will result in additional costs, payable by the recipient.
Delivery times are given for information only. They do not constitute a strict deadline and the responsibility of Oceanic Saunas S.L. cannot be engaged in the event of late delivery.
Do not contact your installer until you have been delivered and checked that the merchandise is complete and undamaged.
If a delivery problem is made by the customer and not the carrier, the company Oceanic Saunas will be entitled to ask the customer to pay the additional shipping costs incurred (example: return of the package to our premises for absence of the recipient, lack of information for delivery, error in the address indicated).
If deliveries must be made in areas that are difficult to access, reduced or out of the way (alleys, high mountains, etc.), the customer must inform Oceanic Saunas of these data before confirming his order. Likewise, the customer must inform us of all the delivery details (digital code, etc.) before confirming his order.Deliveries are made to your door, that is, to the main door of your home or building - pallets or packages will be delivered to the front door of your home. They will not be mounted or placed inside your home.
If for any reason the delivery should exceed 21 days from the date of receipt of the order, the customer will be informed and will have the opportunity to cancel the order.
Without prejudice to the statutory rights granted to consumers, the company Oceanic Saunas SL does not engage any liability for any non-delivery of goods resulting from cases of force majeure, such as: civil disturbance, strike, demonstration, flood, drought, fire, legislation or other events beyond its control, or its decision on valid grounds not to act for reasons of suspected credit card fraud or similar cases, provided that the company Oceanic Saunas takes all the appropriate measures to inform you within fourteen (14) days of the order that the products ordered will not be shipped. In such cases, Oceanic Saunas will not take any payment or immediately refund in full any payment made.
It is your responsibility to ensure that you place an order with Oceanic Saunas in sufficient time to avoid any loss or disappointment resulting from non-delivery.
It is imperative that the customer examines his package / merchandise before signing the proof of delivery. If no defect is reported on the delivery note, Oceanic Saunas will not be able to appeal to the carrier and you will not be compensated, or the merchandise will not be replaced.
Likewise, you agree to open all boxes and carefully check the goods for any damage or missing product on the day of delivery and to notify us of any damage or missing product within 2 working days of delivery. If we are not informed of the damage or missing products within this time frame, we will be unable to process your complaint.
In the event of a special offer with "free delivery": it concerns deliveries in mainland country, to addresses accessible by trucks. If the customer's geographical location prevents the proper delivery of the products, we strongly advise you to have it delivered to a friend.
Note: any additional costs due to an inaccessible or incorrect address will be borne by the customer.
Delivery of parcels
You will receive an email from us with information for tracking your parcels.
In the event of a refund or exchange request, the cost of returning to our premises will be borne by the customer. We will not refund shipping costs.
Delivery of the doors
The doors are delivered on a pallet. Delivery time of approximately 10-15 working days.
Unpacked doors (out of their wooden protection) will not be exchanged or refunded. The cost of returning unopened doors will be borne by the customer. In the event of a request for a return of a door, it must be sent to our logistics provider located in the UK. Please contact us for his address.
Delivery of sauna wood and corresponding accessories
If you order additional accessories with your wood, they will be delivered on the same pallet at the same time. Bespoke projects are likely to be ready in more time.
The timber for the manufacture of the sauna travels on a pallet. The pallets are delivered to the door of the address you provided. The pallet will be left by the carrier at street level, in your main property door/gate. Under no circumstances will the delivery person bring the goods into your home or take them to a floor. Goods will not be mounted or placed inside your home.
Delivery will be made with a flatbed truck as long as there is sufficient access at destination, delivery at street level and full customer availability to receive the order.
Sufficient access: the truck must be able to access the delivery point without difficulty, it must have enough space to maneuver or be able to leave without any problem.
The client has to notify Oceanic Saunas of any access problem that might exist. In the event that the delivery conditions are not adequate, Oceanic Saunas reserves the right to cancel the order and refund to customer the goods price, subtracting the cost of transport to and from the collection point.
We recommend that 2 people be present on the day of delivery if the size of the pallet does not allow its handling by forklift or pallet truck. For your safety, wear protective gloves and glasses before handling the products. It may take about 20 minutes to discharge.
Delivery times vary depending on the delivery area but are generally 15 working days in mainland country once the pallet has been collected from our warehouse. The delivery person will get in touch with you a few days before delivery.
Orders for timber sent on a pallet cannot be cancelled once the pallet has been collected from our UK warehouse.
Timber orders will not be exchanged or refunded.
Delivery of sauna and hammam cabins
The cabins are delivered to the door of the address you provided. The pallet will be left by the carrier at street level, in your main property door/gate. Under no circumstances will the delivery person bring the goods into your home or take them to a floor. Goods will not be mounted or placed inside your home.
Delivery will be made with a flatbed truck as long as there is sufficient access at destination, delivery at street level and full customer availability to receive the order.
Sufficient access: the truck must be able to access the delivery point without difficulty, it must have enough space to maneuver or be able to leave without any problem.
The client has to notify Oceanic Saunas of any access problem that might exist. In the event that the delivery conditions are not adequate, Oceanic Saunas reserves the right to cancel the order and refund to customer the goods price, subtracting the cost of transport to and from the collection point.
We recommend that 2 people be present on the day of delivery if the size of the pallet does not allow its handling by forklift or pallet truck. For your safety, wear protective gloves and glasses before handling the products. It may take about 20 minutes to discharge. Delivery times vary depending on the delivery area but are generally 15 working days in mainland country once the pallet has been collected from our warehouse. The delivery person will get in touch with you a few days before delivery.
Sauna or steam rooms orders, sent on a pallet, cannot be cancelled once the pallet has been collected from our UK warehouse.
Those type of product orders will not be exchanged or refunded.
